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raj009
Level 8
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Message 1 of 7

safe family not working on windows standard user profile

My son and me are using the same windows PC, it works on my login (admin), it doesn't work on the my son's login (Standard user), it just flashed the start up screen and closed. and it doesn't monitor anything.

6 Replies
Magesh
Moderator
Moderator
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Message 2 of 7

Re: safe family not working on windows standard user profile

Hi @raj009 

McAfee safe family requires admin privileges to run. Please ensure that user accounts in your PC has admin privileges and check. 

Thanks, 

raj009
Level 8
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Message 3 of 7

Re: safe family not working on windows standard user profile

kids profile doesn't have admin privilege, so how does it work. to restrict the kids activities on the laptop they have to be with the standard user profile only, not with the Admin privilege. so how can Safe family does work .   

Former Member
Not applicable
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Message 4 of 7

Re: safe family not working on windows standard user profile

try to connect with your son account and right click on safe family "run as administrator"

it should allow to create profile.

it worked for me that way

Anil76
Level 8
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Message 5 of 7

Re: safe family not working on windows standard user profile

I too see same same problem, safe family is not working as expected. Able to run as administrator, but the kids are still able to open the app and check their activities, of course they are unable to switch to parent login since they don't know the password. Also kids can exit the app which voids the sole purpose of installing this app.

raj009
Level 8
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Message 6 of 7

Re: safe family not working on windows standard user profile

still it doesn't work properly. earlier it used to work but not now.
Anil76
Level 8
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Message 7 of 7

Re: safe family not working on windows standard user profile

Looks like mcafee is careless about its product issues, I had other product which was working fine. But I have purchased this product as a corporate offer, unfortunately support sucks

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