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charley
Level 7
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Message 1 of 8

mcaffee safe family: Not showing web history, not blocking adult sites

androig 6.0

chrome 59.0.3071.125

  1. none of my child's web activity is showing up regardless of whether he uses incognito mode or not
  2. adult sites (pornhub, xvideos, others) are not being blocked
7 Replies

Re: mcaffee safe family: Not showing web history, not blocking adult sites

  can you help this user please

esaung
McAfee Employee
McAfee Employee
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Message 3 of 8

Re: mcaffee safe family: Not showing web history, not blocking adult sites

Can you confirm if accessibility is enabled on your child's phone?

to check, go to the following on your child's android phone:

Android Settings -> Accessibility -> Safe Family -> "on"

Thanks,

E-ming

charley
Level 7
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Message 4 of 8

Re: mcaffee safe family: Not showing web history, not blocking adult sites

yes

Screenshot_20170810-133717.png

charley
Level 7
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Message 5 of 8

Re: mcaffee safe family: Not showing web history, not blocking adult sites

Also, I specifically have myactivity.google.com blocked, and his phone can navigate to that page if there are parameters on the url (so myactivity.google.com/blahblahblah ).

charley
Level 7
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Message 6 of 8

Re: mcaffee safe family: Not showing web history, not blocking adult sites

bump

Still no resolution?   This app isn't very useful if it doesn't actually do the blocking that it says that it should

esaung
McAfee Employee
McAfee Employee
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Message 7 of 8

Re: mcaffee safe family: Not showing web history, not blocking adult sites

can you email me at eming_saung(at)mcafee.com and we can setup a time to get more details on your issue?

Thanks,

E-ming

Anil76
Level 8
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Message 8 of 8

Re: mcaffee safe family: Not showing web history, not blocking adult sites

Hi,

I am also noticing same problem, looks like this app is junk. None of the safety family features work for me.

Trying to reach customer care, but no is not responding. 

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