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Message 1 of 3

Why are Parental Controls not included in all versions to Total Protection

McAfee is confusing - is it Parental Controls or Family Safety?

If there are two apps, then shouldn't be some clarity on the McAfee website - of if it is renaming, or worse still unhooking from Total then this should also be clear?

Further some versions of Total Protection appear to  include Parental Controls, some versions not.  Again McAfee website is unclear.

We would contend that "Total" implies just that, it is misleading to then not make it "total" on some editions which all imply it is, especially as McAfee doesn't justify this clearly anywhere!


2 Replies
Message 2 of 3

Re: Why are Parental Controls not included in all versions to Total Protection

Hi @robmar0se 

Greetings From McAfee!!!

Parental controls services where disconnected in earlier version of McAfee. We have relaunched the same service with updated settings to provide more protection and added the same with latest version of McAfee products. Also, this is limited to certain affiliates and not to everyone. To make product, more secured and safety McAfee had brought everything under one UI with Polaris version. 

For more information, you can reach our consumer support from below link.

McAfee consumer support


Ganesh Raju R

Message 3 of 3

Re: Why are Parental Controls not included in all versions to Total Protection

What a load of goggle-nonsense, somewhat unhelpful.


It would appear that McAfee is is transition in terms of its marketing strategy.  WTF is Polaris?

Parental Controls currently is included in Livesafe products, but has recently been removed from all version of Total Protection, EXCEPT the 10 unit version -  does that make sense?

Also the answer above might imply that Parental Controls as a product maybe being phased out?  What are the implications for those who renew: will the product be "silently" be removed? 

Family Safety is NOT included in their traditional products - the reply above makes a very loose reference to totally new products called “Premium/Advanced”.

I suggest that McAfee comes clean on what their plans are as the post above shows it is very confusing.

I shall be raising this issue further as we acquired Total Protection for 5 units in good faith, we now find that it isn't "Total Protection"!










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