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Former Member
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Message 1 of 3
‎09-30-2019 07:55 AM

Unable to block Choices Game

When I try to block "Choices: Stories You Play" by Pixelberry, I get an error.   Actually 2 problems, the game is allowed, but it appears to be blocked (all games are blocked right now).   When I try to toggle the "Let my kid access this" button on, I get an error "This app couldn't be updated."

 

SafeFamily Error - Choices.jpg

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GaneshR
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Message 2 of 3
‎09-30-2019 12:15 PM

Re: Unable to block Choices Game

@Former Member 

Please try with below steps and update the outcome

  • Update Safe Family App if update is available.
  • Try reinstalling choices app and check
  • Recreate kid profile and try to block choices app.

Regards

Ganesh Raju R

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Message 3 of 3
‎10-07-2019 12:16 PM

Re: Unable to block Choices Game

I'm sorry, but recreating the kid profile is unacceptable.  I have a lot of customized settings.  If I'm going through all that trouble, I'll just switch to another app.  This is ridiculous.  My other daughter's phone - I can block this app, but it keeps changing to allowed!  What's the point of even having Safe Family if it doesn't do it's one job?  The app is up to date.  Nothing helps.

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