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Jessferg
Contributor
Message 1 of 5
‎03-15-2020 07:17 PM

Safe family stopped tracking

Hi team

Our safe family programme worked fine for the first day but then at lunchtime yesterday it stopped updating for the parents app. The kid's phones still show their usage on their phone but it isn't interacting with the parent's app. 

I've tried pausing their usage and that didn't work. It isn't showing location or anything. I've reset all the phones, tried reinstalling and still nothing.

Not very impressed with this as it isn't doing anything we got it for.

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4 Replies
siddharth_r
McAfee Retired
McAfee Retired
Message 2 of 5
‎03-15-2020 09:18 PM

Re: Safe family stopped tracking

Sorry for the inconvenience caused. Please help us with the version of safe family app installed.

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Jessferg
Contributor
Message 3 of 5
‎03-15-2020 10:06 PM

Re: Safe family stopped tracking

It is Mcafee Safe Family version 2.8.1.131

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Jessferg
Contributor
Message 4 of 5
‎03-16-2020 07:48 PM

Re: Safe family stopped tracking

I have given you the version. Can you please provide me with a solution or I will requesting a refund as this product is not fit for purpose.

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Jessferg
Contributor
Message 5 of 5
‎03-30-2020 06:20 PM

Re: Safe family stopped tracking

I was never given an answer for this. I ended up cancelling, getting a refund and getting a programe that actually works

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