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Safe family not sync

Hi, I installed safe family on my kids PC. It was working fine for 2 to 3 days, then the safe family on my kids PC will not record any new activities. It will not record any new activities, website views, app opens..etc. I re-formatted the PC, reinstalled Win10, and safe family Then it will work fine for 2 to 3 days, then the same issue happened, it stopped recording any activities. Any one knows how to what is causing the problem? and how to fix it? Thank you very much.

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Re: Safe family not sync

Hi @okasaundi,

Greetings from McAfee.

Kindly make sure that the user account on the kid's pc should be a standard account and not an administrator account. Let us know if there is any changes on the PC like a software update or any windows update after the app stops working in 2-3 days.


Krishnamanikandan KS

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