Hi,
I installed safe family on my kids PC. It was working fine for 2 to 3 days, then the safe family on my kids PC will not record any new activities. It will not record any new activities, website views, app opens..etc. I re-formatted the PC, reinstalled Win10, and safe family. Then it will work fine for 2 to 3 days, then the same issue happened, it stopped recording any activities.
Any one knows how to what is causing the problem? and how to fix it?
Thank you very much.
Hi @Shumuru,
Sorry for the inconvenience caused. Please let us know more information about the issue so that we can help you.
You kid's device is a PC. May we what is your device and are you getting any error message? If so, please share the screenshots.
Regards,
Allwyn I
Hi,
Thank you for replying. I am using Andorid phone. I am not getting any error messages. I simply click on "activities" and it does not show any of today's activites on my kids' device. I opened safe family on my kid's PC and clicked on "activities", it showed no activities for today, 2. It only recorded the activities til the day it stopped recording. As I mentioned, it worked for 2 to 3 days, then it stopped recording any activites but it kept the previous activities record. And then it would suddently start recording again for 1 to 2 days, then it will stop again for couple days. and may start recording again.
Thank you.
Hi @Shumuru,
Sorry for the inconvenience. Please provide us screenshots of the issue to help you further.
Regards,
Allwyn I
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