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beansoup
Contributor
Message 1 of 3
‎03-27-2022 06:52 PM

Safe family installer not running (windows 10)

Running the installer downloaded either from family.mcafee.com or through the link in Total Protection does nothing - the prompt asking for the administrator password opens, but after allowing it access nothing happens. The installer never seems to open. I've tried redownloading several times, rebooting, using the McAfee installer helper; nothing gets it to work. This is on Windows 10, with the most recent version of Total Protection, and fresh downloads of Safe Family.

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2 Replies
GaneshR
Moderator
Moderator
Message 2 of 3
‎03-28-2022 12:39 AM

Re: Safe family installer not running (windows 10)

Hi @beansoup 

Greetings from McAfee!!!

Sorry for the inconvenience caused. McAfee already aware of this issue and working on a fix as early as possible. We will update once the issue is fixed.

Regards

Ganesh Raju R

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beansoup
Contributor
Message 3 of 3
‎04-03-2022 02:05 PM

Re: Safe family installer not running (windows 10)

Any estimate of when a fix will be rolled out?

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