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Pennymj
Level 7
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Message 1 of 3

Safe family alerts

The location alerts aren't working very effectively. I am not getting alerts when my daughter leaves or arrives at a place.

Yesterday her bus was late and when I opened the location tracker it showed her phone as being at home which is a 3/4 hour drive from the bus stop. 

I need to know where she is for safety and am not finding this reliable. Anyone got any ideas? 

2 Replies
spulla
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: Safe family alerts

Hello Pennymj

could you please share your safe family email address, your device information ( type of device, OS version, Safe Family version ) and kid's device information for us to take a look at your account.

 

Karthik_K
McAfee Retired
McAfee Retired
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Message 3 of 3

Re: Safe family alerts

@Pennymj

Kindly help us with some more information on this issue. The device information using by your daughter and version of Safe Family installed.

 

Regards,

Karthik K

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