Kindly apologizes for the late reply and the inconvenience caused. Please let us know if you are observing this issue on an iPhone or Windows. If yes, please let us know the iPhone version, Windows version and the Safe Family version.
If it is happening on an iPhone, we are aware about this issue, we are working on the issue and will get resolved with the next release.
If it is happening on a Windows computer, please provide us with screenshots. So we can help you further on this issue. Thank you.