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allturk
Level 7
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SAfeFamiliy Device Administration privilige

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Hi,

How do I prevent the child to remove safe familiy device administrator privilege? He/she easily remove safefamily administrator privilege and safe family can not control the phone according to my rules.

And also there is a problem for me, When Livesafe locks the phone, my childe have to enter mcafee livesafe pin before. But now, my child logins the phone entering phone pin not mcafee livesafe pin which I defined.

 

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Allwyn_GI
McAfee Retired
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Re: SAfeFamiliy Device Administration privilige

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Hi @allturk,

Sorry for the inconvenience caused. Please let us know the following information to understand more on the issue.

  1. Is the parent device which you are using is a computer or mobile phone?
  2. Please provide us McAfee Safe Family version?
  3. Try uninstalling and reinstalling McAfee Safe Family from both parent and kids device and try assigning rules once again.
  4. Please provide us with screenshots too, if possible?

Regards,

Allwyn I

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2 Replies
Allwyn_GI
McAfee Retired
McAfee Retired
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Message 2 of 3

Re: SAfeFamiliy Device Administration privilige

Jump to solution

Hi @allturk,

Sorry for the inconvenience caused. Please let us know the following information to understand more on the issue.

  1. Is the parent device which you are using is a computer or mobile phone?
  2. Please provide us McAfee Safe Family version?
  3. Try uninstalling and reinstalling McAfee Safe Family from both parent and kids device and try assigning rules once again.
  4. Please provide us with screenshots too, if possible?

Regards,

Allwyn I

allturk
Level 7
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Message 3 of 3

Re: SAfeFamiliy Device Administration privilige

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Hi @Allwyn_GI,

Thank you 

when I reinstall safefamily, device privilege secured.

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