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Mahima
Contributor
Message 1 of 2
‎11-07-2021 07:26 AM

Parental control not working as expected

Hi,

I have installed Safe Family on my childs laptop and even after granting access to certain websites and apps it is blocking those when the parental control is turned on

Not sure what is going wrong. I need this to work on urgent basis so that can allow certain apps to work and block all other unwanted websites.

Any help is appreciated

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Allwyn_GI
McAfee Retired
McAfee Retired
Message 2 of 2
‎11-07-2021 10:25 AM

Re: Parental control not working as expected

Hi @Mahima,

Sorry for the inconvenience caused. We request you to remove the kids profile once, try adding rules again and check if issue persists. Please follow the below articles to remove the profile and adding rules again.

How to add, edit and remove kids profile in Safe Family.

How to set up Safe Family rules.

If you need any assistance in the below articles, we request you contact our support team using the below link or contact them using the number 8666223911 if you are calling from USA or Canda  

McAfee support team 

Regards,

Allwyn I

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