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kicks_33
Level 7
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Message 1 of 13

Not showing web history

I have McAfee family safe installed on a Samsung TabS2, when I first installed it, it worked fine with no issues.  But now for the last month it no longer shows any web history, it does show what apps were used, but that's it.  Why has it stopped showing web history? And yes it is turned on in accessibility, and yes I have tried chrome still no web history, please help

Thank you

12 Replies
spulla
McAfee Employee
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Message 2 of 13

Re: Not showing web history

Hello Kicks_33

what is the android version on the samsung tab and on what type of device is the parent device. Is this kid profile on any device other than the Samsung tab.

kicks_33
Level 7
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Message 3 of 13

Re: Not showing web history

Hi thanks for your reply, It is running on android 6.0.1, on a Samsung S2 Tab, and no kid profile isn't running on any other devices.  The parent device is a iPhone 5.  It was giving me web history when I installed it, but doesnt anymore.

Re: Not showing web history

  can you also assist here please if OP still needs assistance

spulla
McAfee Employee
McAfee Employee
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Message 5 of 13

Re: Not showing web history

Thank you for the details. I have asked our technical team to investigate into this issue. could you please confirm the email address that you used to sign up for Safe Family and also the app version running on Samsung tab and iPhone 5.

Re: Not showing web history

If you are from safe family support please do not ask for email info to be posted in the forum as it can be harvested by spammers. Click on each other's name and follow each other and use the direct message feature to pass this info. You need also to get a support icon to be added to your name.

spulla
McAfee Employee
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Message 7 of 13

Re: Not showing web history

please email me at salmon_pulla(at)mcafee.com

kicks_33
Level 7
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Message 8 of 13

Re: Not showing web history

Thank you have emailed you

kicks_33
Level 7
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Message 9 of 13

Re: Not showing web history

Any answers, or is it just an app that stops working?

spulla
McAfee Employee
McAfee Employee
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Message 10 of 13

Re: Not showing web history

Hello

I have forwarded the details to our technical team to investigate further. we will get back to you as soon as I have an update / fix.

Apologize for any inconvenience and thank you for your patience.

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