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hctgd78
Level 7
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Message 1 of 7

Mcafee safe family

Location manages gps not working. Guides me thru steps each time

6 Replies

Re: Mcafee safe family

Any thoughts

hctgd78
Level 7
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Message 3 of 7

Re: Mcafee safe family

Maybe i should have been a tad more specific. when i go into the maps ....it shows that i will see my kids activity...and it says SHOW ME HOW...well i go thru the tutorials 6 steps and hit DONE. and it takes me right back to SHOW ME HOW..... any ideas?

catdaddy
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Message 4 of 7

Re: Mcafee safe family

Note: Moved from Moderation Queue.

Cliff
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esaung
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Message 5 of 7

Re: Mcafee safe family

hi ​,

what type of device is your child using?

Thanks,

E-ming

hctgd78
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Message 6 of 7

Re: Mcafee safe family

She is using an Lg tribute hd phone

esaung
McAfee Employee
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Message 7 of 7

Re: Mcafee safe family

Thanks

can you confirm the following:

1.) on your child's phone, when you launch the safe family app, and you go to maps tab on your child's device do you see the same "Show me how" button/screens?

2.) on your parent's phone, can you launch the safe family app, go to the family tab (far right tab), and then tap on your child, under "devices" see if their device is listed there?

Thanks,

E-ming​

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