I cannot restore the apps on my daughters iphone ios10 after recently blocking them. Control panel comes up with message 'cannot update iOS device' and apps remain hidden and blocked although on control panel all is 'green'! Even the mcafee app and safari browser have disappeared from the home screen of my daughters phone Meaning she can't go online ! Need help desperately please...
is your child's ios device on the network and connected to the internet?
what restriction level did you set for your child?
did you set any screen time rules?
I am checking with our team to see if there are any known issues, and I will keep you updated.
if you are in a bind and need access to the device urgently, then i recommend following the steps here to uninstall your child's device as the quick fix - Antivirus Software and Internet Security For Your PC or Mac | McAfee
All the restriction levels were set at maximum with only 2 hours screen time. When I altered the settings to unblock the apps and screen time, it does let me do it but it comes up with the error message 'cannot update iOS device'.
yes, the device is costs toy connected to the Internet, but the safari browser icon is missing so I cannot go online on child's device. Also, the Mcafee app icon is missing so I cannot uninstall as per your websites instructions. Can you please provide me with a support telephone number so I can call you please urgently.
call me at 214-872-5056
this is my office line. i will be in the office for the next 1.5 hours until about 5pm CST.
if you aren't able to call, then shoot me an email at email@example.com and we can set up a time to talk.
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: