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m_peinado
Contributor
Message 1 of 2
‎06-29-2021 06:53 AM

Mcafee Safe Family does not open on Android

I have installed the app on my phone android 10, no problem.

I have installed on my Child's tablet, Android 4.4.2 (yes old but inside requirements) and after installation, I click on Open Session and it gets frozen which the logo turning and turning forever.

What can be happening?

Thanks

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1 Reply
karthikeyan_J
McAfee Retired
McAfee Retired
Message 2 of 2
‎06-29-2021 07:23 AM

Re: Mcafee Safe Family does not open on Android

Hi @m_peinado 

We are truly sorry for the trouble caused.

Kindly ensure that there are no other third party parental control applications installed on the device. Also, remove any VPN software installed, as they could override any parental control application. Once done, please reinstall the application on your child's device and check. If the issue persists, please contact Technical Support for assistance.

Thanks,
Karthikeyan J

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