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user_119433
Former Member
Message 1 of 13

McAfee Safe Family not working for Samsung Tab4 (sm-t230)

Hello,

Tab4 (sm-t230) - Android v 4.4.2

Installation went fine, 7 Apps were set to "blocked" from the admin account, from my daughters' tab I can see that 7 apps are blocked, so the Tab seems to be correctly updated but then the Apps can still be runned without problem.

Someone had similar problem with same tablet model?.

Regards,

Alain

12 Replies
catdaddy
MVP
MVP
Message 2 of 13

Re: McAfee Safe Family not working for Samsung Tab4 (sm-t230)

Moved from Consumer to Mobile Products > Discussions

Cliff
McAfee Volunteer
selvan
McAfee Retired
McAfee Retired
Message 3 of 13

Re: McAfee Safe Family not working for Samsung Tab4 (sm-t230)

Moved to Safe Family as more appropriate

catdaddy
MVP
MVP
Message 4 of 13

Re: McAfee Safe Family not working for Samsung Tab4 (sm-t230)

Thanks Mate   My Bad.

Cliff
McAfee Volunteer
esaung
McAfee Employee
McAfee Employee
Message 5 of 13

Re: McAfee Safe Family not working for Samsung Tab4 (sm-t230)

Hi ,

I work on the Safe Family product team. just to clarify your child is using a samsung tab4 running android 4.4.2? and it's not running any custom Android ROM?

Which apps are you blocking on your child's device?

In the parent/admin app, for your child do you see activity for your child when they are accessing the apps that should be blocked? if you do, do you see that your child "has accessed an app" that should be blocked? should look like something like this:

IMG_6538.PNG

one thing you can try is to turn on android accessibility:

Android system settings -> Accessibility -> Safe Family -> check the box to turn on

and see if the app blocking works now.

let us know and we can see if we can pinpoint the cause of the issue.

Thanks,

E-ming

user_12463
Former Member
Message 6 of 13

Re: McAfee Safe Family not working for Samsung Tab4 (sm-t230)

The app store says that my daughters Samsung tablet is not compatible with this version how can I download your app on her device?

esaung
McAfee Employee
McAfee Employee
Message 7 of 13

Re: McAfee Safe Family not working for Samsung Tab4 (sm-t230)

please let us know what model type is your daughter's samsung tablet and we will check.

you can go to android system settings (gear icon) -> about (phone) -> hardware info

user_12463
Former Member
Message 8 of 13

Re: McAfee Safe Family not working for Samsung Tab4 (sm-t230)

Sm-t110 is the model number

catdaddy
MVP
MVP
Message 9 of 13

Re: McAfee Safe Family not working for Samsung Tab4 (sm-t230)

​ the model number is Sm-t110 is the model number

Cliff
McAfee Volunteer
esaung
McAfee Employee
McAfee Employee
Message 10 of 13

Re: McAfee Safe Family not working for Samsung Tab4 (sm-t230)

what Android OS version is it running? we only support 4.4 and higher.

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