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Dodefan
Level 7
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Message 1 of 4

Cannot enable my kid to use her phone

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I gave time And app limits ás well but it does not work. My daughter never can use her phone. If i turn off every limits, she still does not see any app/game.

How I can delete her phone? Or how I can allow her to use what ahe want?

thanks 

1 Solution

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Re: Cannot enable my kid to use her phone

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Hi @Dodefan 

We are sorry for the inconvenience caused.

Kindly try to update the application and It should fix the issue. If issue persist, reinstall safe family with the latest version. Kindly refer the below articles

How to create and set up a Family profile in Safe Family

Alternatively, You can always contact the chat support using below link for technical assistance.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Hari

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3 Replies

Re: Cannot enable my kid to use her phone

Jump to solution

Hi @Dodefan 

We are sorry for the inconvenience caused.

Kindly try to update the application and It should fix the issue. If issue persist, reinstall safe family with the latest version. Kindly refer the below articles

How to create and set up a Family profile in Safe Family

Alternatively, You can always contact the chat support using below link for technical assistance.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Hari

Dodefan
Level 7
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Message 3 of 4

Re: Cannot enable my kid to use her phone

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There is the latest version and I already reinstalled the app. Still not working. Any other idea? Thank you. I really want to delete my kid from the app. Please help me in this.

Dodefan
Level 7
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Message 4 of 4

Re: Cannot enable my kid to use her phone

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Please help me! I rtied everything so far...

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