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sylvana
Former Member
Message 1 of 6

Blocking doesn't work?

Hi, i have sites blocking on safe familie but it is not blocking on internet when I look at my kids phone they can go on it.

5 Replies
Peacekeeper
Message 2 of 6

Re: Blocking doesn't work?

Moved to safe family and asked for the expert to comment

  can you comment please

esaung
McAfee Employee
McAfee Employee
Message 3 of 6

Re: Blocking doesn't work?

Can you please share details about the device your child is on?

What device model? what android, ios, or windows version?

are you blocking specific websites, or category of websites?

can you give some examples of sites that you expect to be blocked and aren't getting blocked?

thanks,

E-ming

primula
Contributor
Message 4 of 6

Re: Blocking doesn't work?

Hi,

I have the same problem. My child has Moto G4, android.

Under protection rules/website types I blocked access eg. drugs, alcohol, sexual content, etc but we still can go on websites which belong to these category.

Why is this?

Thanks in advance

esaung
McAfee Employee
McAfee Employee
Message 5 of 6

Re: Blocking doesn't work?

Is your child using Chrome or another browser?

Is your child getting blocked on any site that they shouldn't be going to or are some sites blocking and some sites not blocking?

we have discovered a bug with particular versions of the chrome app running on Android devices.

If you could provide the Android operating system version and the chrome version (or version of the browser that your child is using), we'll make sure to double check this as we fix the current issue.

Thanks,

E-ming

primula
Contributor
Message 6 of 6

Re: Blocking doesn't work?

Hi,

It is Chrome Version 60.0.3112.116, Android version 7.0

Any website's which should be blocked

Thnak you

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