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Alfo
Contributor
Message 1 of 6

Admin rights on Safe family app

Good evening, I have been trying to install safe family app on my daughter’s iPad. I have upgraded the iOS to 15.5. Whenever I try to install the app, i would check the admin rights box and would take me to another screen. I would begin installation of files. After that a message saying that the profile has been downloaded and would need to review profile in settings app if I want to install it. 

not sure where this is. Have gone to setting on iPad and allowed everything. 

please help

5 Replies
Venkat_YM
Moderator
Moderator
Message 2 of 6

Re: Admin rights on Safe family app

Hi @Alfo 

Sorry for the inconvenience caused.

Is safe family application working on other devices?

Was it been working earlier on the device that you have issues?

Please help us with the screenshots of the issue for better understanding to help you further.

Regards,
Venkat

maccamcd
Contributor
Message 3 of 6

Re: Admin rights on Safe family app

hello. I have the same problem with my sons apple mobile.

downloaded 'enroll5'.. but it doesn't progress..

within 'general, device management'' it doesn't show safe family...

thks for your help!

CliveB
Contributor
Message 4 of 6

Re: Admin rights on Safe family app

I have the same problem. I download the enroll file, but there's no option Device Management menu in settings to do anything with McAfee. Please help.

CliveB
Contributor
Message 5 of 6

Re: Admin rights on Safe family app

I have Safe Family on 3 android phones and my PC, but it won't work on my children's ipad.

Venkat_YM
Moderator
Moderator
Message 6 of 6

Re: Admin rights on Safe family app

Hi @CliveB 

Greetings from McAfee.

Sorry for the inconvenience caused.

Perform the below steps and let us know.

To turn on Safe family’s protection feature on the iOS, download the iOS file and install the MDM profile . For download the iOS file perform the below steps.

  • Open safe family.
  • Select Kid profile.
  • Check all the permissions.
  • Post checking admin rights it prompts to accept the license agreement.
  • Click Begin Setup
  • Install Ios file by clicking Install now.
  • Allow permissions to download the configure profile.
  • Click close.

To install the MDM profile, perform the below steps.

  • Go to settings->General->VPN & Device Management
  • Under Downloaded profile click on the McAfee Safe family
  • Click install on the top right screen.
  • Go back to the Safe family app.

Regards,
Venkat

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