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Mmmi_2005
Contributor
Message 1 of 12

VPN - you have reached your max

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Gents,

I have reached the maximum number of VPNs (5) and I did not find a way to unlink or remove the inactive devices.

So please provide the steps to remove the inactive devices from my account or you can go ahead and unlink all the devices which connected with VPN, then I'll activate them later.

So, who can give me support on thMcfee devices .jpgVPN.jpgat request?

1 Solution

Accepted Solutions
Kumar_suman
Moderator
Moderator
Message 4 of 12

Re: VPN - you have reached your max

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Hi @Mmmi_2005 ,

Greetings from Mcafee.

I have removed all the license from your VPN as per your request. You can now add the devices from your end.

Best regards,

Kumar

View solution in original post

11 Replies
Murali_Krishnan
Moderator
Moderator
Message 2 of 12

Re: VPN - you have reached your max

Jump to solution

Hi @Mmmi_2005 ,

Greetings from McAfee,

Kindly follow the below steps to remove the devices,

  • Open McAfee user interface.
  • Click on secure VPN.
  • Click on VPN settings.
  • Scroll to the very bottom and click on See devices under protected devices.
  • Remove the devices from the list.

You can also reach to our consumer support team by access the link .

Regards,
Murali Krishnan

Mmmi_2005
Contributor
Message 3 of 12

Re: VPN - you have reached your max

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Dear,

I do not find VPN settings in the McAfee livesafe application, and only the below screen is showing.

VPN.jpg

Kumar_suman
Moderator
Moderator
Message 4 of 12

Re: VPN - you have reached your max

Jump to solution

Hi @Mmmi_2005 ,

Greetings from Mcafee.

I have removed all the license from your VPN as per your request. You can now add the devices from your end.

Best regards,

Kumar

Mmmi_2005
Contributor
Message 5 of 12

Re: VPN - you have reached your max

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thanks, for your quick response, and I hope you add an option in the app interface for removing.

 

Nabil
Contributor
Message 6 of 12

Re: VPN - you have reached your max

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Hi, i have the same problem.

xin8068844519
Contributor III
Message 7 of 12

Re: VPN - you have reached your max

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One up from my end too for adding an option in the app interface for removing.

Cheers

CesarWolf
Contributor
Message 8 of 12

Re: VPN - you have reached your max

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Hello, I also have this problem and I already tried to contact support but I did not find

do you think you can help me?

Peacekeeper
Message 9 of 12

Re: VPN - you have reached your max

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@Kumar_suman 

2 more users with similar issues need your assistance

wristiadji
Contributor
Message 10 of 12

VPN - you have reached your max

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I've bought the total protection version for one laptop, but I just found out that the VPN can't be used and it always gives notifications.

please help to check, because I suspect my account is being used by another account.

 

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