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DieterDorin
Contributor
Message 1 of 3
‎03-22-2023 04:45 PM

SECURE VPN does not work with a streaming service across borders

I live in Alberta Canada and have a vacation home in Idaho. When in the US, I have tried turning on the Secure VPN with a location of Canada in order to use a streaming service such as my Bell Fibe to be able to stream broadcast Canadian content like news or TV series or sports events. Any service I try detects that I am in the US and will not stream the content when I select content to play. Am I configuring it correctly? Virtual Location is set as Canada. There are no protected networks configured and only one protected device so far. Turn On VPN is set for "When I turn it on"

Or is Secure VPN not reporting a Canadian IP address? How do I tell?

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2 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 3
‎03-22-2023 10:40 PM

Re: SECURE VPN does not work with a streaming service across borders

Hi @DieterDorin 

Greetings from McAfee.

Please help us with the answers for the below questions.

Please let us know the answers for the below questions.

May I know the McAfee version and windows version?

Could you please share the screenshot of the issue.

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Hari Durairaj

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DieterDorin
Contributor
Message 3 of 3
‎03-24-2023 05:41 PM

Re: SECURE VPN does not work with a streaming service across borders

Screenshot 2023-03-24 MCAfee Livesafe version.jpgI canScreenshot 2023-03-24 WIndows and System settings.jpg

I can't currently share a screen shot of the issue as I am not in the US at the moment, but I will probably be there in a week or so. Basically, when I connect to the streaming services such as Bell Fibe and select a broadcast show such as a Canadian sports event or TV series and hit the play button I get a message that the content is not available outside Canada.

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