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PH2024
Contributor II
Message 1 of 8

PC Optimizer keep showing "reactivate" even I've renewed.

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My PC optimizer is asking me to "re-activate to repair" even though I renewed it few days ago (3/8/24).  I can only do scanning, but if I want to fix issues, the software asks me to re-activate. Once i click the re-activate button, it directs me to McAfee dashboard without further information. The Key code is there and I try to delete/paste it back just in case but is still not working. Please help me fix this.

Regards,

 

 

1 Solution

Accepted Solutions
PH2024
Contributor II
Message 5 of 8

Re: PC Optimizer keep showing "reactivate" even I've renewed.

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Hi Venkat_YM

The PC optimizer prompted me to install a window update. After I installed that, I can run this PC optimizer normally.

 

Regards,

PH2024

 

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7 Replies
Venkat_YM
Moderator
Moderator
Message 2 of 8

Re: PC Optimizer keep showing "reactivate" even I've renewed.

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Hi @PH2024 

Sorry for the inconvenience caused to you.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

blueyezx2
Contributor
Message 3 of 8

Re: PC Optimizer keep showing "reactivate" even I've renewed.

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What is the fix for this? I have uninstalled both Live Safe and Optimizer and then reinstalled and it's still not working. 

blueyezx2
Contributor
Message 4 of 8

Re: PC Optimizer keep showing "reactivate" even I've renewed.

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Did you get an answer for this? I'm having the same problem.

PH2024
Contributor II
Message 5 of 8

Re: PC Optimizer keep showing "reactivate" even I've renewed.

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Hi Venkat_YM

The PC optimizer prompted me to install a window update. After I installed that, I can run this PC optimizer normally.

 

Regards,

PH2024

 

Nemo95
Contributor
Message 6 of 8

Re: PC Optimizer keep showing "reactivate" even I've renewed.

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Windows is up to date.

I have uninstalled and reinstalled.

The App states my account is expired, but when I go to the website it doesn't expire for almost two years. I bought another year having misread the expiration date.

 

zach2sawc
Contributor
Message 7 of 8

Re: PC Optimizer keep showing "reactivate" even I've renewed.

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Issue still persists despite PC being up to date.
Venkat_YM
Moderator
Moderator
Message 8 of 8

Re: PC Optimizer keep showing "reactivate" even I've renewed.

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Hi @zach2sawc , @Nemo95 , @blueyezx2 

Sorry for the inconvenience caused to you.

We would request you to contact our chat support to help you on this issue. Kindly click on the below link for an immediate assistance or you can also reach out to our toll-free number (866-622-3911).

McAfee Chat Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

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