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KonstantinP
Contributor
Message 1 of 7
‎04-18-2023 03:29 AM

Intel Anti-Theft locked my laptop at BIOS, need assistance

My notebook has been locked by Intel anti-theft technology It says lock is due to platform attack detected.

Platform ID : 0000BF60
intel(R) Anti-theft technology service provider ID :5000

It is asking for a password or server recovery token either of which I do not have.

Please help!!!
Thank you so much

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6 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 7
‎04-18-2023 05:54 AM

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

Hi @KonstantinP 

We regret for the inconvenience!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Hari Durairaj

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KonstantinP
Contributor
Message 3 of 7
‎04-25-2023 07:01 AM

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

Hi, I sent the required information, please reply
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KonstantinP
Contributor
Message 4 of 7
‎05-03-2023 05:41 AM

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

Still need help!

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Peacekeeper
MVP
MVP
Message 5 of 7
‎05-03-2023 01:58 PM

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

As this feature was End of Life in 2015 it is hard to free up without the original password. Will stir up the mod to answer you he might be away.

@Hari_durairaj  any suggestions

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KonstantinP
Contributor
Message 6 of 7
‎05-12-2023 03:57 AM

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

I understand this, laptop is pretty old, I don't remember any password.
Please help! I'm willing to pay for it if necessary

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Peacekeeper
MVP
MVP
Message 7 of 7
‎05-12-2023 01:52 PM

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

If the mod has no solution and that is their normal reply from my experience have you asked the manufacturer if they set a default password when they made it. 

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