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somboon-wm
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Intel Anti-Theft locked my laptop at BIOS, need assistance

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Intel Anti-Theft locked my laptop at BIOS, need assistance
i live in Thailand and My ultrabook duo 13 has been locked by Intel anti-theft technology It says lock is due to platform attack detected.
Refer the following Platform Recovery ID to IT: XIX3K2U3YLH2IRLEFMZCT4XTA4
Platform ID : 0000ECDA
intel(R) Anti-theft technology service provider ID :5000
It is asking for a server recovery token either of which I do not have. Is there anyway to help me with this problem ? Hope you can help me, if you want i advise somethings pls let me know !!! Thank you so much

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Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

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Hi @somboon-wm 

We regret for the inconvenience!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

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2 Replies

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

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Hi @somboon-wm 

We regret for the inconvenience!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

somboon-wm
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Message 3 of 3

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

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Help please give me password I don't understand your language. I'm an old Thai person. Thank you.

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