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somboon-wm
Contributor
Message 1 of 4
‎01-13-2023 09:50 PM

Intel Anti-Theft locked my laptop at BIOS, need assistance

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Intel Anti-Theft locked my laptop at BIOS, need assistance
i live in Thailand and My ultrabook duo 13 has been locked by Intel anti-theft technology It says lock is due to platform attack detected.
Refer the following Platform Recovery ID to IT: XIX3K2U3YLH2IRLEFMZCT4XTA4
Platform ID : 0000ECDA
intel(R) Anti-theft technology service provider ID :5000
It is asking for a server recovery token either of which I do not have. Is there anyway to help me with this problem ? Hope you can help me, if you want i advise somethings pls let me know !!! Thank you so much

2 people had this problem.
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Sudharsanam_G1
Moderator
Moderator
Message 2 of 4
‎01-13-2023 11:54 PM

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

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Hi @somboon-wm 

We regret for the inconvenience!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

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3 Replies
Sudharsanam_G1
Moderator
Moderator
Message 2 of 4
‎01-13-2023 11:54 PM

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

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Hi @somboon-wm 

We regret for the inconvenience!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

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somboon-wm
Contributor
Message 3 of 4
‎01-15-2023 02:26 AM

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

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Help please give me password I don't understand your language. I'm an old Thai person. Thank you.

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johnorozco
Contributor
Message 4 of 4
‎06-06-2023 02:09 PM

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

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Please I have the same problem my kid required uses the old laptop I changed the battery and immediately the anti-theft message from Intel showed and I dont have idea how to enable this even if I have to format and install Windows again but the lock from Intel and Mcafee showed but any of the links exist anymore like atservice.intel.com. How can I enter the BIOS and change error in the supposed "platform attack"?

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