Hi @ceaser333
Greetings from McAfee.
Kindly perform the below steps and check how it goes.
1. Keep McAfee software and windows updates are up to date.
2. Ensure the license has to be used for 5 devices.
3. If you have multiple accounts, kindly check whether you have logged into the account which has McAfee VPN included.
Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.
McAfee Support
If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
Regards,
Venkat