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VPN not appearing on PC

Hello, for a while I have been trying to figure out what is wrong with my computer's vpn. I am trying to find the option to turn it on and from what I can tell, it only shows if you are eligible for it.. but I know I am eligible for it. I have been using the McAfee VPN on my phone for a while now & i'm almost fully sure that the requirements for VPN are the same on phone as they are on PC. I am using the same account. Is there something that I am forgetting about that could fix my problem or should I just try to hard delete the app and reinstall it?

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Venkat_YM
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Re: VPN not appearing on PC

Hi @ceaser333 

Greetings from McAfee.

Kindly perform the below steps and check how it goes.

1. Keep McAfee software and windows updates are up to date.
2. Ensure the license has to be used for 5 devices.
3. If you have multiple accounts, kindly check whether you have logged into the account which has McAfee VPN included.

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

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