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truffle
Level 9
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Message 61 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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Maye I don't understand what you mean by a custom install.  Wouldn't that require me to do Uninstall/Re-install?

Do they know what the root cause is?  Any idea when we will see a fix?

catdaddy
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Message 62 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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Yes a Complete Uninstall requires just that (Re-install). I meant try that since you say you do not have the choice to do a (Custom) install.Which allows you to exclude the 'Quick Clean and Shredder Feature'.  Yes. We will be updated when the fix is completed.

I might add that to do a (Custom) install. It involves also uninstalling from your Control Panel/Programs and Features/Restart. Then follow up with the latest  MCPR Tool/Restart. Then of course go to your account and Download/Install.

Cliff
McAfee Volunteer
jonno2001
Level 8
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Message 63 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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Thanks for the feedback so far catdaddy, but strange how McAfee caused the issue, seemingly with an update on-or-around December 16th, yet they can't simply replace the broken file(s),

I appreciate they may need more time to find a long-term solution and that re-installing is a temporary fix for those wanting to find a work-around right now

But the hassle and small risk of greater problems uninstalling/re-installing isn't worth it  ... i'll just still with renaming the file for now, been working well enough and still fully protected

I'll await your further updates or a McAfee release statement

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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Subscribed.

Hello, i'm also hit with the same symptom described in this thread.

I have been long time user of mcafee total protection packages dating back to 2013.

I have never experienced this symptom until now.  And what's different this time is that i have purchased the mcafee total protection subscription directly from mcafee this past holiday in dec 2016, which i believe is the total protection 2017 for unlimited devices.

I have installed the new total protection on 3 machines.

All 3 machines (Windows 7 SP1 x64) are exhibiting the same symptom.

Here's what i see in the About box,

McAfee Total Protection

Version: 14.0

Release Name: 14.0 R11

McAfee Security Center

Version: 15.0

Build: 15.0.2063

Affld: 0   <<-----------------------

Language: en-us

Last update: 12/24/2016

What i noticed right away with this version of Total Protection purchased in dec 2016 directly from mcafee is that the UI looks different than the one i usually purchase from Amazon and redeeming the retail card (Affld: 1289).

The previous Total protection UI has the green'ish color.

And the one from dec 2016 total protection bought directly from mcafee has the blue'ish color.

Also i have on other machine mcafee total protection that is version 15.1, Release Name: 15.1 R0.

Shouldn't the version i installed from dec 2016 total protection purchased be running the version 15 instead of version 14?

Thanks much.

catdaddy
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Message 65 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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At the present time you will receive the 14.0 R11 Version/Build. From my understanding, they will resume 'Throttling' out the 15.1 R0 Version/Build shortly. During the interim you are still properly protected.

All the Best,

Cliff/CD

Cliff
McAfee Volunteer

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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yeah .. I think I'll also hide the .exe as a workaround for now.

catdaddy
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Message 67 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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​,

                     Thank you And thank you and everyone for your patience and understanding.

All the Best,

Cliff/CD

Cliff
McAfee Volunteer
smartcat
Level 8
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Message 68 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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I guess renaming file QcShm.exe to QcShm.exe.old located in C:\Program Files\McAfee\MQS will be similar to for new install with out an option of Quick clean.

truffle
Level 9
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Message 69 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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First of all, I want to thank the volunteer moderators for all their effects in getting this issue to Mcafee's engineering team.  However, I would think that Mcafee is putting much of their resources into version 15.1 and really would rather not try to fix a bug in a version that will soon be obsolete.

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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Let's hope Dell hurries up and implements version updates.  It's them that are holding that up.

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