×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
zgrayfox
Former Member
Message 11 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

Jump to solution

Just to concur - windows 7 pro 64bit and running Dell supplied McAfee Security Center, after a rebooting the system today there are now multiple copies of Qcshm.exe running.  Under the McAfee settings for QuickClean, it is not scheduled to run. 

truffle
Contributor III
Message 12 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

Jump to solution

Perfect match to my system - "windows 7 pro 64bit and running Dell supplied McAfee Security Center".  Seem to occur every three hours plus every time an update check is done plus when the "about" window is opened, and plus when the Quick Clean window is opened.

brad_the_dad
Contributor
Message 13 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

Jump to solution

22 running copies of QcShm.exe so far!

Was not able to open the interface:
"An update is being installed

Please wait until the McAfee finishes the installation of your software"

I could/will restart my system (Dell Windows 7 with McAfee LiveSafe) if I have to .. will give it a little more time to see if McAfee finishes its "update"

I have to restart the system in the middle of an update being installed

catdaddy
MVP
MVP
Message 14 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

Jump to solution

@brad_the_dad,

                             Please note that a member of support has replicated this issue,and it is being looked into

Please see Post #7 

Cliff
McAfee Volunteer
exbrit
MVP
MVP
Message 15 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

Jump to solution

Please follow my advice in post #3.

catdaddy
MVP
MVP
Message 16 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

Jump to solution

Make certain you follow these instructions per Ex_Brit,s  Post #3

Oops I forgot to tell you that you'd need to turn off Access Protection temporarily to do that.

Open the interface.

Click Navigation and then General Settings and Alerts

Click Access Protection to expand

Turn off and click Apply.

Keep that open until you've finished and then simply turn it back on again.

Click Apply.

Cliff
McAfee Volunteer
truffle
Contributor III
Message 17 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

Jump to solution

I also have seen this too:

Was not able to open the interface:
"An update is being installed

Please wait until the McAfee finishes the installation of your software"

Note - all three people have WIn7 / Dell

catdaddy
MVP
MVP
Message 18 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

Jump to solution

​,

                  Please know that I have brought this up as a 'Topic of Discussion' during our upcoming Conference Call.

CD

Cliff
McAfee Volunteer
truffle
Contributor III
Message 19 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

Jump to solution

When is the "upcoming Conference Call"?

catdaddy
MVP
MVP
Message 20 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

Jump to solution

This coming Monday 1/9/2017. I will update you on what was discussed.

Cliff
McAfee Volunteer
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community