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Masa123
Level 7
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Message 1 of 4

MS PowerPoint automatically turns down when PC sleeps and McAfee is working back ground

When PC gets to sleep, only the PowerPoint Microsoft 365 is automatically closed. The other MS office applications (word and excel) as well as the internet browsers are properly working when PC sleeps or hibernates. 

None of the temporary files of the works done using MS PowerPoint before PC sleeps are saved. I think this is serious issue for all Microsoft office users.

This incident has started happening probably recent several weeks back. It can be fixed by uninstallation of McAfee product. Therefore, I suspect that McAfee application forces to close the MS PowerPoint with some reasons. 

OS installed in my PC is Windows 10.

Does anyone know if this issue can be fixed by changing any configuration set up in PC or McAfee?

3 Replies
AvinashP
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Re: MS PowerPoint automatically turns down when PC sleeps and McAfee is working back ground

Hi @Masa123,

McAfee is aware of this issue, we are working on getting it fixed. We kindly request you to access the below article to know more about the issue.

You can't open Microsoft Office apps on Windows when McAfee software is installed 

We will update you once the issue is fixed.

Thanks,
Avinash.

LarsLars
Level 7
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Message 3 of 4

Re: MS PowerPoint automatically turns down when PC sleeps and McAfee is working back ground

I have been having the exact same issue, but McAfee has told me that no one else has had this problem and it is not them and that it must be something other than their software. But like you I don't have the problem when I uninstall it. I wish they would accept it is them and that I am not the only one having the issue. I hope they step up and fix it soon, but based on past experiences with McAfee I'm not expecting it to be resolved anytime in the near future, if at all.

Re: MS PowerPoint automatically turns down when PC sleeps and McAfee is working back ground

I'm still having this problem as well and I've lost a lot of information and work hours to it. It is really frustrating! 

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