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OLS
Contributor
Message 1 of 2
‎06-24-2022 03:50 AM

Refund

I was charged 150Euro (ca. 1500 kr) for a auto renewal just now. When i bought 1 year last year it was 30Euro (ca. 300 kr). I have never agreed to a auto renew in the first place, and would never accept such a huge price. Its a **bleep**ing scam and you are trying to steal money from me.

 

Your customer service is awful too, no email to contact, or livechat and when i try to use the customer service website to choose refund in my country it only says the time customer service is open is mon-fri between 09-18 or something, but its faded out and i cant click it to get info about it even when it is in that timeperiod…

I just want the bill and renewal to be cancelled.

2 people had this problem.
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1 Reply
Edward_Franso
Moderator
Moderator
Message 2 of 2
‎06-24-2022 07:06 AM

Re: Refund

Hi @OLS 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support on 023 050420 or connect using the below link.

McAfee Chat Support - 

Regards,
Edward Franso 

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