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Asbjorg
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Payment issues for McAfee subscripion - same amount deducted thee times from my credit card

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Hi

Tried to pay for at Macfee virus program. Got an error message on your site: It said that you could not process my card payment. So I tried two more times. Got the same message. Then I checked my credit card, and there I see you have deducted the same amount, three times! Still I have no confirmation of any subscription on my user account or email confirming my purchase. Can you please refund me two of the amounts you deducted. I want only one subscription. Nice if you also can activate it.

 

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Allwyn_GI
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Re: Payment issues for McAfee subscripion - same amount deducted thee times from my credit card

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Hi @Asbjorg,

Sorry for the inconvenience, from the post we can see that you are contacting from Norway. Please contact our support team from Norway using the number given below. If you have any issue, please let us know.

Norway McAfee support number: +47 230 504 20

 

Regards,

Allwyn I

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Allwyn_GI
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Message 2 of 4

Re: Payment issues for McAfee subscripion - same amount deducted thee times from my credit card

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Hi @Asbjorg,

Sorry for the inconvenience. Unfortunately, refund for excess subscription payment cannot be processed through community. You can also contact the McAfee Support team at link below to help with payment issues. Please make sure you have your Order ID or registered email address. Also have you credit card for verification.

Note: Please provide only your last 4 digits of credit card for verification 

McAfee Support

Please contact McAfee Support during business hours (9:00 AM - 6:00 PM) local time

 

Thanks,

Allwyn I.

Asbjorg
Level 7
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Message 3 of 4

Re: Payment issues for McAfee subscripion - same amount deducted thee times from my credit card

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That support site is very confusing.  I can not  find any email adress or chat function that make it possible for me to send in my refund request 

Allwyn_GI
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Message 4 of 4

Re: Payment issues for McAfee subscripion - same amount deducted thee times from my credit card

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Hi @Asbjorg,

Sorry for the inconvenience, from the post we can see that you are contacting from Norway. Please contact our support team from Norway using the number given below. If you have any issue, please let us know.

Norway McAfee support number: +47 230 504 20

 

Regards,

Allwyn I

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