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problem with reinstalling mcafee internet security

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I had my pc reset recently and I forgot to run mpcrl tool before resetting.Now I am unable to reinstall mcafee internet security, it shows an error "you donot have an active subscription".

I tried to deactivate the license on my account page but there is no deactivate option.

Please help.

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Re: problem with reinstalling mcafee internet security

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Yeah I got it installed with the help of mcafee support.

Thanks a lot for your help.

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5 Replies

Re: problem with reinstalling mcafee internet security

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Actually you need to run the windows uninstall first (This clears up used licences for the PC) Then run MCPR. Sounds as if you have used your licenses up . That said best to call tech support for your country they should be able to help.

Support

When you reset the PC is McAfee installed? If so is the PC name the same as you had previously?

Re: problem with reinstalling mcafee internet security

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Mcafee internet security was installed and working properly before I have reset my pc and my subscription is active till 31 october 2017.The pc name changed after pc reset.In my account page it shows as if my pc with previous name is still using the license.I tried to deactivate that license but there is no such option.

Re: problem with reinstalling mcafee internet security

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Support can help. Also tried to rename your PC? I wonder if that can work.

Re: problem with reinstalling mcafee internet security

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Yeah I got it installed with the help of mcafee support.

Thanks a lot for your help.

View solution in original post

Re: problem with reinstalling mcafee internet security

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That is good thanks

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