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rinat99
Former Member
Message 1 of 4
‎03-29-2016 01:23 AM

deactivation of subscription due to an unknown error

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There is a problem with the subscription, that is my subscription is valid until 02.11.2016, but anti-virus writes that my subscription is deactivated for 45 days and wrote this only today, closing access to all functions except to buy or re-activate the subscription.

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1 Solution

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Peacekeeper
MVP
MVP
Message 2 of 4
‎03-29-2016 02:18 AM

Re: deactivation of subscription due to an unknown error

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Two or so suggestions

1.go to the Mcafee Shield and right click and choose verify subscription.

2. Uninstall Mcafee and reinstall it from your account

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

3. Call support for your country if above fails

Tech Support

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3 Replies
Peacekeeper
MVP
MVP
Message 2 of 4
‎03-29-2016 02:18 AM

Re: deactivation of subscription due to an unknown error

Jump to solution

Two or so suggestions

1.go to the Mcafee Shield and right click and choose verify subscription.

2. Uninstall Mcafee and reinstall it from your account

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

3. Call support for your country if above fails

Tech Support

Reply
catdaddy
MVP
MVP
Message 3 of 4
‎03-29-2016 02:18 AM

Re: deactivation of subscription due to an unknown error

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Moved to Consumer > "My Account" Online > Discussions

Cliff

Moderator

Cliff
McAfee Volunteer
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Peacekeeper
MVP
MVP
Message 4 of 4
‎03-30-2016 02:27 AM

Re: deactivation of subscription due to an unknown error

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er which 1 of the three was successful, just interested for future posts re this.

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