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sloconnor
Former Member
Message 1 of 2
‎07-22-2013 03:11 PM

Why am I paying for VirusScan Plus AND 3-user Internet Security?

I get emails talking about auto-renewal, and I renewed a month or so ago. I got another auto-renewal today saying it's almost time. I went to my account and realized I have two different products and now I'm not sure why or how many times I've paid this way, or if I have to have both?!

McAfee VirusScan Plus Expires: 6/22/2014 (Windows)

&

3-User McAfee Internet Security Expires: 9/20/2013 (Windows)

So, I renewed the 3-user, but what is the difference between both of these? They're both on the same account so its not a mistake of different emails.

I renew when I'm notified by McAfee, but I'm feeling a little annoyed by this lol.

Help?

Thank you,

Stacy

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exbrit
MVP
MVP
Message 2 of 2
‎07-22-2013 03:49 PM

Re: Why am I paying for VirusScan Plus AND 3-user Internet Security?

You can turn off Auto-Renewal on your account page but to sort out double-billings or any billings you want refunded you'll have to contact Customer Service directly.

The link is under Useful Links at the top of this page.

Telephone Customer Service 
 To speak with a Customer Service representative, call us at 866-622-3911.
Average contact length: 10  minutes
Estimated wait time: 5-10 minutes
Hours of Operation: Available 24x7

VrusScan Plus is the basic protection, antivirus, firewall and SiteAdvisor

Internet Security inludes more features, some optional.

They will explain it all to you.

.

Message was edited by: Ex_Brit on 22/07/13 6:50:36 EDT PM
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