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Refund Request (Customer Service not working)

Hello. My subscription was automatically refreshed but, unfortunately, after 3 years of using the same device, I no longer use it, so I want to cancel my subscription. The customer support service is not working. Is it possible to help me solve my issue from here?

 

Thank you very much.Subscription.png

6 Replies
Venkat_YM
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Message 2 of 7

Re: Refund Request (Customer Service not working)

Hi @nickbantas 

Greetings from McAfee.

Sorry for the inconvenience caused. We request you to try our chat support link by clicking on the below link and let us know how it goes.

McAfee chat support

Regards,
Venkat

 

Re: Refund Request (Customer Service not working)

Hello Venkat. Unfortunately, this option doesn't work. It opens a blank page.

Venkat_YM
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Message 4 of 7

Re: Refund Request (Customer Service not working)

Hi @nickbantas 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

GaryKS
Level 7
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Message 5 of 7

Re: Refund Request (Customer Service not working)

I have the same problem. The support page is blank.  How can I get the refund from auto-renewal?  Please help.  Thanks.

 

Venkat_YM
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Message 6 of 7

Re: Refund Request (Customer Service not working)

Hi @GaryKS 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

GaryKS
Level 7
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Message 7 of 7

Re: Refund Request (Customer Service not working)

HI

Replied your private message with my contact details but didn't receive your call back finally.  Would you please advise how to proceed refund request by inbox or just leave the message here?  Thanks.

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