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Danii
Former Member
Message 1 of 4
‎12-01-2016 04:42 PM

One of our desktops died. Can I transfer subscription to new one?

Hi Folks,

I have a McAfee subscription license for two desktops in my house.  One of the computers died and I have a new one coming.

I have 7 months left on this two machine license.

Is there a way to cancel the one just for the broken computer and then transfer it to the new one, or do I have to cancel the license then re-install on both computers (The old one that still works and the new one).

Can anyone inform?

Thanks

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3 Replies
exbrit
MVP
MVP
Message 2 of 4
‎12-01-2016 05:18 PM

Re: One of our desktops died. Can I transfer subscription to new one?

It should be OK but you'll need to have Customer Service do the adjustment for you.

Contact Support

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catdaddy
MVP
MVP
Message 3 of 4
‎12-02-2016 12:16 AM

Re: One of our desktops died. Can I transfer subscription to new one?

Moved from Community Support to "My Account" Online > Discussions

Cliff
McAfee Volunteer
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Peacekeeper
MVP
MVP
Message 4 of 4
‎12-02-2016 12:56 AM

Re: One of our desktops died. Can I transfer subscription to new one?

Possible that in your account there is an option to remove the licence from your PC . Then that frees up the licence and you can install it on new PC.

Read

Deactivate a licence so it can be installed on another PC

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