The tab where I usually see "Subscription Information" has now been swapped with the confusing: "Off : Subscription Active". Which is confusing.
What does it mean?
Solved! Go to Solution.
Hello Taylor,
This is a User Interface glitch where the original text "Your Subscription" was replaced by "Off" and not necessarily an issue with your subscription. McAfee is working on it and will be releasing a fix soon. Please open a ticket with Technical Support whom will provide you with a notification call/email when this fix is released.
Moved from Support Forums to "My Account" Online > Discussions
I suggest that you Contact Customer Service. The link to Support is at the bottom of the Community Page.
Hi sumofloss, did you ever find an answer to this issue? I have the same issue with McAfee product supplied by my ISP - ie PlusNet Protect (a version of LiveSafe I think) - would be interested to know if your product is similar or direct from McAfee? Thanks
Short of contacting Technical Support, you may try running the Latest MVT Tool.
I have contacted Tech Support and run the MVT tool, neither of which has provided a solution so far. I have also reinstalled the application and the issue persists.
It seems to be a strange bug that would suddenly affect a part of the user interface which would normally appear to be a static heading rather than 'changeable' status information.
I would like to find out if more users have experienced the same issue, especially if they have found a solution, so that I can feed their experience on to Tech Support - if you should come across any similar issues in your interactions across the discussion boards I would be really grateful if you would let me know.
McAfee Plusnet Protect Version 14.0 Release Name: 14.0 R12 (in case that's relevant) which includes:
SecurityCenter Version: 15.3 Build: 15.3.3061
Anti-Virus and Anti-Spyware V: 19.0 Build: 19.0.3060
Personal Firewall V: 16.0 Build 16.0.3026
WebAdvisor V: 4.0 Build 4.0.4.209
Parental Controls V: 17.0 Build 17.0.3038
Quickclean & Shredder V: 15.0 Build 15.0.3033
Vulnerability Scanner V: 5.0 Build 5.0.3053
Service Request #: 2179215304
Thanks
Hello Taylor,
This is a User Interface glitch where the original text "Your Subscription" was replaced by "Off" and not necessarily an issue with your subscription. McAfee is working on it and will be releasing a fix soon. Please open a ticket with Technical Support whom will provide you with a notification call/email when this fix is released.
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