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sumofloss
Level 7
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Message 1 of 12

Off : Subscription Active

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The tab where I usually see "Subscription Information" has now been swapped with the confusing: "Off : Subscription Active". Which is confusing.

What does it mean?

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selvan
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Message 10 of 12

Re: Off : Subscription Active

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Hello Taylor,

This is a User Interface glitch where the original text "Your Subscription" was replaced by "Off" and not necessarily an issue with your subscription. McAfee is working on it and will be releasing a fix soon. Please open a ticket with Technical Support whom will provide you with a notification call/email when this fix is released.

https://service.mcafee.com

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catdaddy
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Message 2 of 12

Re: Off : Subscription Active

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Moved from Support Forums to "My Account" Online > Discussions

Cliff
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catdaddy
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Message 3 of 12

Re: Off : Subscription Active

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I suggest that you Contact Customer Service. The link to Support is at the bottom of the Community Page.

Cliff
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nipi29
Level 7
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Message 4 of 12

Re: Off : Subscription Active

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Hi sumofloss, did you ever find an answer to this issue? I have the same issue with McAfee product supplied by my ISP - ie PlusNet Protect (a version of LiveSafe I think) - would be interested to know if your product is similar or direct from McAfee? Thanks

catdaddy
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Message 5 of 12

Re: Off : Subscription Active

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Short of contacting Technical Support, you may try running the Latest MVT Tool.

Cliff
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nipi29
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Message 6 of 12

Re: Off : Subscription Active

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I have contacted Tech Support and run the MVT tool, neither of which has provided a solution so far. I have also reinstalled the application and the issue persists.

It seems to be a strange bug that would suddenly affect a part of the user interface which would normally appear to be a static heading rather than 'changeable' status information.

I would like to find out if more users have experienced the same issue, especially if they have found a solution, so that I can feed their experience on to Tech Support - if you should come across any similar issues in your interactions across the discussion boards I would be really grateful if you would let me know.

catdaddy
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Message 7 of 12

Re: Off : Subscription Active

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Could you kindly post the Version/Build that you are running? Also if you could provide the (Service Request Number) our Resident Tier 2.5 Technical Support Engineer could read through your Support session.

​  Could you kindly add to this discussion?

Cliff
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nipi29
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Message 8 of 12

Re: Off : Subscription Active

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McAfee Plusnet Protect Version 14.0 Release Name: 14.0 R12 (in case that's relevant) which includes:

SecurityCenter Version: 15.3 Build: 15.3.3061

Anti-Virus and Anti-Spyware V: 19.0 Build: 19.0.3060

Personal Firewall V: 16.0 Build 16.0.3026

WebAdvisor V: 4.0 Build 4.0.4.209

Parental Controls V: 17.0 Build 17.0.3038
Quickclean & Shredder V: 15.0 Build 15.0.3033

Vulnerability Scanner V: 5.0 Build 5.0.3053

Service Request #: 2179215304

Thanks

catdaddy
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Message 9 of 12

Re: Off : Subscription Active

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Thank you for the information, I will email ​ and provide him this information.

Cliff
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selvan
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Message 10 of 12

Re: Off : Subscription Active

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Hello Taylor,

This is a User Interface glitch where the original text "Your Subscription" was replaced by "Off" and not necessarily an issue with your subscription. McAfee is working on it and will be releasing a fix soon. Please open a ticket with Technical Support whom will provide you with a notification call/email when this fix is released.

https://service.mcafee.com

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