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McAfee LiveSafe Reverted To Trial Version

I have a multidevice version of McAfee LiveSafe installed on 4 Windows 10 laptops.

The other day one of the laptops failed and the laptop manufacturer's support requested that I reset it back to factory settings.

This I did and the laptop now works except that McAfee LiveSafe on this laptop has reverted to a trial version.

Any solution would be grateful.

4 Replies
catdaddy
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Re: McAfee LiveSafe Reverted To Trial Version

I suggest that you contact Customer Service, as they are better suited to assist you with account issues.

https://serice.mcafee.com/webcenter/portal/cp/home/contact   Pay no attention to the *Long wait times* as it generally only takes 2-3 minutes. Via Phone/Online Chat being by far the quickest route.

Cliff
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catdaddy
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Re: McAfee LiveSafe Reverted To Trial Version

Successfully moved from LiveSafe to "My Account" Online > Discussions

Cliff
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Re: McAfee LiveSafe Reverted To Trial Version

Uninstall that in the normal manner (Control Panel > Programs and Features) then use the MCPR cleanup tool.

Reboot and then reinstall your current subscription from your account web page.

Or you can send a download link from that account page which you could pick up and open on that laptop..

Re: McAfee LiveSafe Reverted To Trial Version

BTW a hint:  I find it quickest (& safest) to save the software downloader to my desktop in the machine in question first.

If you do that, once its saved on desktop, right-click it and go to Properties and click Unblock, Apply and OK.

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