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foofsmom
Former Member
Message 1 of 6

Looking for serial number for Mcafee?

Hi I downloaded Mcafee while in Arizona from Cox cable company.  Now that I am home I wish to transfer or just add it to my desktop  But when I went to install it a window popped up asking for a serial number.  I have no serial number 😞   Mcafee picture.jpg   this is a screen shot of my icon.  Now that I am back home I am on Comcast or Xfinity cable and they have discontinued Mcafee and have gone with Nortons.  I don't want Nortons I want to continue with Mcafee but where the heck do I find a serial number?        I'm brand new so if this is in the wrong place I do apologize.   Thanks so much for any help

Cindy

5 Replies
catdaddy
MVP
MVP
Message 2 of 6

Re: Looking for serial number for Mcafee?

Moved to My Account Online > Discussions

Did you by chance install/activate 'Truekey' as well? It requires a additional serial number to install. You can contact Technical Support at no cost, via Phone/Online Chat being the most expedient.

https://service.mcafee.com/webcenter/portal/cp/home/contact

All the Best,

Cliff

Moderator

Cliff
McAfee Volunteer
exbrit
MVP
MVP
Message 3 of 6

Re: Looking for serial number for Mcafee?

You have to add the machine on your account page.  I think you were perhaps trying to install the same one you had already used?

exbrit
MVP
MVP
Message 4 of 6

Re: Looking for serial number for Mcafee?

The serial number you talk about is displayed at every new download screen and is time-sensitive (one is supposed to note it down in case the installation goes pie-shaped so  the downloaded installer will work again, but that is only valid for a short while).  So you'd have to start all over again from scratch.

foofsmom
Former Member
Message 5 of 6

Re: Looking for serial number for Mcafee?

ohhhh yes I am trying to install the same one I installed on this lap top.  Comcast has opted to go with Nortons antivirus instead of Mcafee so darn.  THANK YOU SO VERY MUCH.  I so appreciate all your help

exbrit
MVP
MVP
Message 6 of 6

Re: Looking for serial number for Mcafee?

Yes 1 license per machine or device.  Good luck 😉

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