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vbbuchanan
Former Member
Message 1 of 22

I am unable to verify my update. It has been weeks. Email to change password has taken hours. How do I uninstall and get my money back?

I need help

21 Replies
Former Member
Not applicable
Message 2 of 22

Re: I am unable to verify my update. It has been weeks. Email to change password has taken hours. How do I uninstall and get my money back?

Hi vbbuchanan, I'm sorry to hear that you've had so much trouble. Which product did you install? I can try to help you out, or get you to the people who can.

vbbuchanan
Former Member
Message 3 of 22

Re: I am unable to verify my update. It has been weeks. Email to change password has taken hours. How do I uninstall and get my money back?

SPyron,Thank you for your response.  I purchased McAfee Internet 3 user May 2.   On July 29th I purchased it again!  I thought I was purchasing something different.  Anyway I still am having trouble being able to verify subscription to McAfee updates.

Former Member
Not applicable
Message 4 of 22

Re: I am unable to verify my update. It has been weeks. Email to change password has taken hours. How do I uninstall and get my money back?

Ok, please forgive me if these seem like redundant questions, but I want to make sure we're on the same page.

You accidentally made 2 purchases of the product, and would like a refund on the 2nd purchase, and would like the subscription you purchased on May 2 to be added into your product?

When you right-click your McAfee icon and choose verify subscription, what subscription date shows up after that?

Thanks!

vbbuchanan
Former Member
Message 5 of 22

Re: I am unable to verify my update. It has been weeks. Email to change password has taken hours. How do I uninstall and get my money back?

Are we on the same page now?

Former Member
Not applicable
Message 6 of 22

Re: I am unable to verify my update. It has been weeks. Email to change password has taken hours. How do I uninstall and get my money back?

Sorry, I meant I wanted to make sure I understood the full issue so I got the right people involved if needed. Did I restate your issue correctly?

vbbuchanan
Former Member
Message 7 of 22

Re: I am unable to verify my update. It has been weeks. Email to change password has taken hours. How do I uninstall and get my money back?

I have to be doing something wrong.  The problem is that when I right-click on my McAfee icon I see no dates and no place to verify my subscription.  I click the icon in the start up menu.  I click the icon in Windows.  I click the icon on my tool bar.

vbbuchanan
Former Member
Message 8 of 22

Re: I am unable to verify my update. It has been weeks. Email to change password has taken hours. How do I uninstall and get my money back?

The only thing if offers me is to buy another!

vbbuchanan
Former Member
Message 9 of 22

Re: I am unable to verify my update. It has been weeks. Email to change password has taken hours. How do I uninstall and get my money back?

Yes

vbbuchanan
Former Member
Message 10 of 22

Re: I am unable to verify my update. It has been weeks. Email to change password has taken hours. How do I uninstall and get my money back?

You did restate my issue correctly.

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