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chiedozieeloka
Former Member
Message 1 of 18

How do you bypass the "enter value here" message when trying to get mcaffee support?

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Does any one know Mcafee's support contact email? I have been trying to get a fefund for over two weeks now. the support website wont let me enter a chat because it keeps telling me to enter a value in the description section before I can start the chat.

1 Solution

Accepted Solutions
sanjay
McAfee Retired
McAfee Retired
Message 14 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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@chiedozieeloka

I was able to get past the Problem Discription field without any issue, PFB the screeshot. Have you tried with a different web browser/PC?

Test.PNG

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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17 Replies
catdaddy
MVP
MVP
Message 2 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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Successfully moved from Service and Support to "My Account" Online > Discussions

Cliff
McAfee Volunteer
catdaddy
MVP
MVP
Message 3 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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You can contact Customer Service 24/7  Via Phone/Online Chat by far the quickest. Have you tried calling? Select your country and obtain the phone number. Technical Support

Cliff
McAfee Volunteer
chiedozieeloka
Former Member
Message 4 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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i cant call them. Ive been trying to use chat but it wont let me start the chat. Just go to Antivirus Software and Internet Security For Your PC or Mac | McAfee  and try to start a chat. When you get to the last part where it asks you to describe the problem, it just starts saying enter value here and won't let you start the chat.

catdaddy
MVP
MVP
Message 5 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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Please try the link I inserted..

Cliff
McAfee Volunteer
catdaddy
MVP
MVP
Message 6 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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Also try this *Total Satisfaction Promise* link, and type in your concerns.

https://service.mcafee.com/promise

Cliff
McAfee Volunteer
chiedozieeloka
Former Member
Message 7 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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I cant see any link.

catdaddy
MVP
MVP
Message 8 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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In post #2 (Technical Support) link

Post #5 (Total Satisfaction Promise) link

Cliff
McAfee Volunteer
chiedozieeloka
Former Member
Message 9 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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It still says ''ÿou must enter a value" in the problem description part

catdaddy
MVP
MVP
Message 10 of 18

Re: How do you bypass the "enter value here" message when trying to get mcaffee support?

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Try the Total Satisfaction Promise link please. It opens and all you have to do is enter your name/email address/password/ I just had no issue at all.

Cliff
McAfee Volunteer
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