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priyankagiri
Former Member
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Message 1 of 12

Dell Inspiron 15 5999 - 15 Months subscription

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I bought a brand new DELL machine (model Inspiron 15 5999) with McAfee preinstalled with 15 months subscription.  However, my machine says it will expire in one months time.  what do I have to do to get the full 15 months subscription for anti-virus product.

Thank you.

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selvan
McAfee Retired
McAfee Retired
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Message 10 of 12

Re: Dell Inspiron 15 5999 - 15 Months subscription

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Please mark this thread answered since the user's issue was addressed under Service Request 2035394985

View solution in original post

11 Replies

Re: Dell Inspiron 15 5999 - 15 Months subscription

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Right click on the shield choose verify subscription does that do anything. If not account issues such as this best to call customer service they handle these.

http://service.mcafee.com/CustomerService.aspx?lc=1033&sg=CS&pt=1

Re: Dell Inspiron 15 5999 - 15 Months subscription

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Moved to Consumer > My Account Online as a better spot for it.

---

Peter

Moderator

Re: Dell Inspiron 15 5999 - 15 Months subscription

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Also read Solution 2 in THIS FAQ to see if the Subscription Repair Tool helps.

If not, like Peacekeeper said, I suggest contacting Technical Support.  It's free by phone.

Contact Support

Re: Dell Inspiron 15 5999 - 15 Months subscription

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The link I posted above was broken, I apologize, it's now fixed.

priyankagiri
Former Member
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Message 6 of 12

Re: Dell Inspiron 15 5999 - 15 Months subscription

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Thank you for your reply

I've raised my request in the customer support I hope that helps.

Re: Dell Inspiron 15 5999 - 15 Months subscription

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OK, good luck ;)

Re: Dell Inspiron 15 5999 - 15 Months subscription

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Was this sorted out I would like to mark this as answered as was 3 mths ago

Re: Dell Inspiron 15 5999 - 15 Months subscription

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Marked as assumed answered as no reply

selvan
McAfee Retired
McAfee Retired
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Message 10 of 12

Re: Dell Inspiron 15 5999 - 15 Months subscription

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Please mark this thread answered since the user's issue was addressed under Service Request 2035394985

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