I have McAfee Life Safe antivirus software installed on my mobile phone. I have been receiving unwanted texts from telephone number 1925353903, which my mobile network provider is charging me for. From looking at other online forums it would appear that this issue is in some way linked to McAfee mobile antivirus software, and the recommendation is to remove McAfee a/v software from my mobile. I am paying for McAfee for antivirus protection on all my devices, and am reluctant to remove McAfee a/v from my mobile. Why am I getting these spam texts, which are costing me? Would anyone in this community know how I can resolve this spam issue?
I am consulting with a Colleague on addressing your issue..
My recommendation at this moment, is contact McAfee Mobile Support and explain your situation.
Services and Support for Home and Office Via Phone/Online chat being much quicker.
McAfee Community Moderator
I believe most smart phones can block calls. If yours wont do that then call your phone service provider and have them block it. McAfee has nothing really to do with this issue, it's unwanted phone calls, pure and simple (a text is really another form of phone call).
I believe your provider is Eircom? Then I would contact them if I were you.
McAfee software is not there to act as a call censor, but to protect the device in case of an infected download or to locate it in the event of a theft.
Thanks for your help CD.
If you are reading these from the emails maybe you didn't detect I modified my response. Check my previous post.
Moved discussion to Mobile Products as a better spot for it.
You are quite welcome..
Hi ... thanks for your input on this. Just to update you on things - the issue is indeed related to McAfee. The problem is to do with McAfee's application software app - it is automatically sending texts whenever my McAfee antivirus is updated on my phone. I am being charged for these texts, which I wasn't aware of until recently. I have subsequently added this USA telephone number as a blocked number on my phone but I am unsure if this will resolve the problem. My mobile network provider have advised me that they cannot block this number. I am awaiting a call from a specialist technician from McAfee to hopefully resolve this issue. I am aware of others having the same problem.
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: