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David_1960
Contributor II
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Message 1 of 4
‎02-07-2022 07:52 AM

Total Protection - beta???

Not so much a query regarding the mobile app, but McAfee Total Protection not being fit for purpose.
 
I'm beginning to wish I hadn't activated the trial version! It wasn't working properly - or at least the firewall wasn't in Windows 11. Now after activation there are numerous inadequacies.
 
Firstly, difficulty in getting OTP Verification Codes when trying to add mobile numbers in the ID Theft Protection. (apparently a known issue).
 
Secondly, duplicated devices listed. There used to be a 'Remove' tab prior to this weekend. This has now been replaced by a 'Re-install' tab. This seems to have contributed to the duplicated device issue.
 
Anyhow, after getting on to support for the umpteenth time I now see 9 devices listed on my account. Having got 4 deactivated. It still leaves me with ONE duplicated. I have a 5 device subscription. 
 
Come on McAfee, what's going on here? For the amount of support I've had to seek this last few days things should have been resolved but they simply aren't. 
I've never ever needed support from a virus protection vendor before. This just shows how unintuitive your redesigned software is.
 
It's got to the stage now that if it isn't improved very soon I shall be abandoning McAfee in favour of another vendor. I just can't spend the time nor put up with the frustration any longer.
 
Please do let me have your comments on this as I feel presently your Total Protection package is merely in 'beta' development. It is far from a polished product. 
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Venkat_YM
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Message 2 of 4
‎02-07-2022 11:33 AM

Re: Total Protection - beta???

Hi @David_1960 

Greetings from McAfee.

Kindly respond to this message with your convenient date & time with a 48 hours time slot to contact you (convenient time), your email address registered with McAfee along with your best callback phone number to reach you and help you further.

Regards,

Venkat

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David_1960
Contributor II
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Message 3 of 4
‎02-07-2022 11:44 AM

Re: Total Protection - beta???

@Venkat_YM  Thank you for your reply. I have sent you a PM. Took me a while to find out how to.....lol

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David_1960
Contributor II
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Message 4 of 4
‎02-08-2022 05:27 AM

Re: Total Protection - beta???

No solution to issue yet. Hopefully, following given feedback, McAfee will effectively return account functionality. 

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