Registered error

[afn5]

This Device was registered earlier with a different sim. To continue McAfee security, please use that Sim. if you no longer have that sim please contact support.

!!!You guys are killing me

Yes i registered my phone with another sim(an old one) then i got a new sim and i still have my old one but i'm not using it

when i got this message from your app i put my old sim inside my device (sony xperia  S) and tried to register with it ,it gave me the same message!!!

why?!!

and how i fix this problem?!!

i put my new sim in the device again and tried different buddies and different email still i got the same message

and my phone is not protected

????i need your app, would fix my problem fast please?!!

[exbrit]

Moved to Mobile Security for better attention.

Until someone with knowledge answers you here I suggest you click the Technical Support link under 'Europe, the Middle East and Africa' here:  http://service.mcafee.com/faq/country.html and use the Online Chat to consult a support agent.

.

Message was edited by: Ex_Brit on 12/10/12 3:18:14 EDT PM

[afn5]

Oh sorry i'm new here i didn't know where should i post my thread

thank you for the link i will check it now

[exbrit]

It's no problem....good luck 😉

[afn5]

Well somone help please?!

or should i just remove the app and start looking for another one -_-?

[exbrit]

Did you contact Support in the link I provided?   At a weekend it's unlikely anyone from McAfee will be on this forum.

[afn5]

no because i don't know how to contact them from that link

[exbrit]

If there isn't a local phone number for your area click the Technical Support link and use the online chat.   You would need to do that from a PC or MAC of course.

Message was edited by: Ex_Brit on 15/10/12 10:06:28 EDT AM

[user_174994]

When you manage to contact Tech Support you will be asked some security questions which will allow the agent to verify that you are the owner of that particular phone.

After that, they'll try to unlock the phone or they will provide you with another PIN, which would help you unlock the phone.

And btw, it is exactly for that reason that MMS exists at all. To block your phone once a diferent SIM card is put inside.

Also, there are several options which are customer oriented inside your account at https://www.mcafeemobilesecurity.com/.

People need to start use them, exactly as they use the functionalities of McAfee.com itself.

Regards.

[afn5]

okay.... look i know u r trying to help me

but i dodn't get any of what u r saying

I'm sorry i'm just not very good at computers

anyway

i tried this link http://service.mcafee.com/faq/country.html

and tried to live chat with them

but it said to download something so i downloaded it and i have no idea what to do

supp@user wrote:
Also, there are several options which are customer oriented inside your account at https://www.mcafeemobilesecurity.com/.
People need to start use them, exactly as they use the functionalities of McAfee.com itself.

i didn't understand what u mean

anyway thanks so much for ur help

but it's okay i will remove McAfee and get another app or something

thank you