cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Rajelu
Contributor
Message 1 of 2

PIN reset doesn t working

Jump to solution

hello, my son's mobile is locked by Lifesafe

several attempt to enter PIN failed

when I go to "code PIN oublié", and choose to send e-mail, it doesn't work, no email has been received yet since 10 hours

unfortunately, I suppressed this device from the list of the protected devices in the LifeSafe App;

please help, i don't know how to unlock my son's phone

thanks in advance

Labels (1)
1 Solution

Accepted Solutions
muthu_ganesh
McAfee Retired
McAfee Retired
Message 2 of 2

Re: PIN reset doesn t working

Jump to solution

Hi  

Once the device is by McAfee, it disables the wifi connection and only if the mobile data is enabled you will be able to receive pin number through email. So please try wiith other option you see such as 

>Send it to buddy

>Answer the security question

Was my reply helpful? If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

1 Reply
muthu_ganesh
McAfee Retired
McAfee Retired
Message 2 of 2

Re: PIN reset doesn t working

Jump to solution

Hi  

Once the device is by McAfee, it disables the wifi connection and only if the mobile data is enabled you will be able to receive pin number through email. So please try wiith other option you see such as 

>Send it to buddy

>Answer the security question

Was my reply helpful? If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community