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David_1960
Contributor II
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Message 1 of 3
‎02-05-2022 03:49 AM

OTP Verification Code

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I am in the UK and have recently purchased McAfee Total Protection for 5 devices. I have successfully managed to input 2 mobile numbers in ID Theft Protection. However, a 3rd identical mobile on same network is not receiving the OTP Verification Code. I've even had my service provider send me a replacement SIM thinking that this may have been the issue. Still no joy. Seems a lot of people are experiencing the same issue. 

All other 2-step verifications are getting through. Just not the one from McAfee.

 

2 people had this problem.
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David_1960
Contributor II
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Message 3 of 3
‎02-06-2022 08:42 AM

Re: OTP Verification Code

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@Nagesh_G Thanks. I look forward to a speedy fix.

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Nagesh_G
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Message 2 of 3
‎02-05-2022 06:31 AM

Re: OTP Verification Code

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Hi @David_1960 ,

We sincerely regret the inconvenience caused, mcafee is aware of the issue we are currently working on this , once the issue is fixed we will update you . 

Regards

Nagesh G

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David_1960
Contributor II
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Message 3 of 3
‎02-06-2022 08:42 AM

Re: OTP Verification Code

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@Nagesh_G Thanks. I look forward to a speedy fix.

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