A week ago my Mc Afee Mobile Security app found a virus that it's class "non-removable file". I did a reset to my android phone, but a week later app found same threat again. Threat name is Artemis!3b0f8f9c6163, which is a Trojan. App is saying that it is in "High threat risk". It's pathname is /preload/vendor/app/com.gamestore.apk. It created in 4 April 1970. Virus can almost do anything on my phone including observe my activities, damage or encrypte files for ransom, ect. Can you help me for deleting this virus?
May I know the make &model of your device, also if the McAfee version which is installed on your phone is 4.9 please update the virus definition. and let us know the outcome.
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Thank you for the information, I will have this checked with my developing team to know more about this file. And will keep this post updated as soon as we have logs from your devicve. Can you follow the below steps to provide us the logs.
1. Open McAfee Security on device
2. Tap the top bar 10 times with-in 20 seconds.
3. Scan to start logging activity (Toaster Message) "Logging enabled"
4. Run the scan/record the issue.
5. Tap the bar 10 times to Stop the logging
6. (Toaster message) Logging stopped
Please let us know if you have any corners.
I did 4 steps as you say ( only i could ran deep scan because app is forcing me to ignore the threat (the virus i mentioned)) but when i trying to do fiftht step app is saying "logging enabled" again as said in third step. What can i do for stop the logging?
Thank you for providing the logs, fifth step is to stop the logging. However the logging will get stopped afterr four minutes, may I know whether you are able to replicate the issue in the mean time?
Also please respond to the private message which I have sent.
Open Mc Afee Security Mobile app, on the top there is a writing that "Mc Afee Internet Security". Tap this 10 times. Then scanning will start.
I am using sd card too but what makes you think that way?
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